Facing the Facts

It's been more than 20 years since the revelatory incident happened. It drastically changed my opinion about me and the way I perceive things.

As I approached a store entrance, an attractive young man who appeared to be in his early to mid 20s pulled into a handicapped parking space. He was driving a new sports model car. By virtue of the fact that he killed the engine and readied himself to exit the vehicle, it was apparent he planned to remain in the spot and was not using it to gain access to another space.

I stopped as I passed him to share some information. "Excuse me. This is a handicapped parking space. You may want to park somewhere else," I advised.

"But I am handicapped," he replied.

It was an indelible experience. In that instant, it was obvious to both of us that I had a major prejudice that needed to be overcome; it was an attitude about those with handicaps that needed to be altered in a major way.

Other Views

Since then, I've encountered others who have not yet had that type of revelatory life experience and speak of the handicapped or disabled in condescending terms and judgmentally dismiss them as not capable of filling some type of vacancy because of their "handicap."

It was interesting to listen to the executive recruiter who met a manager who is a Thalydamide survivor. "He only has one hand," the recruiter exclaimed, "But he can do all the things I can with his one arm. He can drive a car. He can type faster than I do ..." and he went on to describe the "adaptations" the manager has developed in order to do all of the tasks that others do with two limbs.

Considering this recruiter's amazement with the novelty that one with a "disability" can actually be hired for a management position and successfully function on the same level with their peers, the next question was who had recruited and hired this manager. After all, the manager was working for the recruiter's client. This recruiter, it appeared, would have passed on the manager; he would have considered the man as not qualified. However, the manager has all of the qualities one could want in an essential member of your corporate executive team.

The Right Question

Having assistive devices is not a red-flag situation that your candidate is not qualified for the position. It's only an observable signal that the person has a different way of doing the things that many other candidates manage. The interviewing question that should be put to all candidates is not, "Does your handicap require any special accommodations?" Nor should the first thought be the additional costs of having the person on your team because of major modifications to the workplace in order to have them there. Instead, the appropriate question for all candidates who are under serious consideration is, "Do you need any accommodations in order to fulfill the requirements of the position?"

What Isn't Seen

What's interesting is there are many invisible "disabilities" that are never addressed nor accommodated. The only reason a person with a prosthetic eye, for example, is never "accommodated" is because it isn't immediately obvious. If it never comes up in the interview and if the candidate has reached a means of dealing with doing the same work as their peers with a minor, unobtrusive adjustment, no one is the wiser unless the medical records search discloses the matter.

Other conditions that are not obvious yet may be legally termed a disability are emphysema, pregnancy, anemia or heart murmur. They are "invisible" conditions (in the case of pregnancy, short-term invisible) but are not carte blanche total disqualifications of an otherwise qualified candidate. These conditions may require some accommodation provided by the company or, in greater likelihood, an adjustment of some sort by the person with the condition so that they are able to do the same work in the same amount of time (or less time with better results) as their peers.

Changed Perceptions

That was more than 20 years ago. My perception of what having a disability means and how people who are classified as such appear has drastically changed. My idea of entitlement for a person with a disability has also drastically changed.

The pivotal lesson here is to take stock of what you believe a person with a disability means and to what they are entitled. If you believe they are just as entitled to a marketable wage, advancement, and access, if you believe they are just as capable of producing cost-saving and quantifiable positive results for your company, you deserve the opportunity to have them on your team or present them to your client.

Yvonne LaRose was recently selected to serve on the Los Angeles Metro Accessibility Advisory Committee. She was a Disabilities Accommodation Provider in the Bay Area of California from 1993 to 1997. From 1993 to 1996, she was a news reader for Broadcast Services for the Blind (BSB). The service is a private band radio station based in the Rose Resnick Lighthouse for the Blind that reaches 13,000 listeners in 13 counties). From the BSB studio, she produced and hosted her very popular bi-weekly radio newscast, "Legally Speaking" that aired from 1994 to 1996.

Challenged to Grow

Disability accommodation work can be isolated to one type of disability or span a range of needs. One area of accommodation in particular maps as an almost identical pattern in several categories of impairments yet it is successfully handled with nearly the same techniques. This disability can also be one of the most draining (in all ways) so that the burn-out factor occurs in a short time. The particular issue we examine today is the niche of learning disability.

A learning disability can be mild and not really surface until it becomes a barrier to some type of performance never attempted before. Minor adaptations can be worked out in order to compensate for the small issues. However, there are other learning disabilities that are more complex and profound. They interfere with interpretation of information; they can also interfere with communicating information; and they become impediments to accomplishing tasks and goals.

Other conditions that look very much like a learning disability are those where the person has issues with substance abuse, abusive personality, some psychotic personality disorders (in severe cases), and those suffering from one degree or another of ADD or ADHD. People with poor education or no education also easily fit into this classification, as well as those with little to no training and therefore do not know how to be independent and autonomous.

One of the signs of this type of learning disabiilty, that can be overlooked in a discussion of the signs and symptoms is the unfortunate habit of saying things that are quite obtuse and inappropriate. The person's words can be insulting or demeaning, a bit like spitting in one's face. In the alternative, these people will develop a completely incorrect interpretation of the information they heard or seen and swear that they are correct. Sufferers will even make excuses for what they have said or heard in order to justify its impropriety; they will argue for the correctness of their interpretation. Many times their passionate self defense will convince a few that they somehow did not understand and that they one with the impairment is quite correct in their interpretation. Some bullies demonstrate these propensities.

How to Handle

In its mild form, a learning disability is not easily detected. Being easily distracted can sometimes stem from fatigue, stress, or mere work/life balance issues. In this case, merely taking a break is the solution. All of us are affected by this and it is not indicia of some type of pathology. In fact, sometimes all it takes is turning away from the foot traffic that passes by a desk. At other times, the remedy can be as simple as sitting in an area with a large window in order to collect as much sunlight as possible. In the alternative, turning away from the window in order to avoid being distracted by the many scenes that fade in and out through the window.

Other ways of dealing with the condition may be to work for a particular time period and then take a brief break. Again, this is an excellent technique for very mild forms of learning differences. Many of us thrive on learning in a type of total immersion in our subject but doing it in intervals of 15 to 20 minutes or so.

ADD can compound itself very quickly as we increase the levels of new ramifications of the impairment. In fact, it is not quickly identifiable when you're dealing with a person with learning differences. But it's when a series of situations, taken together, start showing a problem that the issue becomes larger, more severe. Communication begins to be threatened. We need to be very careful about what we're saying and use every means possible to make certain we are being interpreted correctly.

This may mean we give instructions in increments. Or we give instructions (or information) and then have the person restate what we told them in order to insure that the correct message got through and was heard. Repeating the message confirms there was no straying in regard to interpretation of the information. If there was splintering of the information, this is the time to repeat and listen. If there is a misinterpretation, immediately stop their speaking and correct what it is that's incorrect. Have the statement repeated but in the client's terms. Continue doing this until their interpretation of the message is correct.

Coachable Moments

If there are terms the person with ADD is misusing, this is also the time to correct their definition. Make certain they understand that they were misusing the term, why the interpretation is incorrect, and what the correct interpretation is. This is a training moment. Use it. Use it in a non-threatening manner. This is not a time to be argumentative, although your "candidate" will object and say that you are. Just keep letting them know that they have not reached the same definition of terms; you're there to help. It's at this time that the conversation can become trying, even exhausting. Old habits die hard. It's times such as these that being professional and patient are the keys to keeping your candidate and winning this particular battle with the impairment.

These times can be difficult and draining. They will make you wonder why you're going through it. However, these are times of growth for both the accommodation provider as well as the client.

The client benefits because they gain new skills for coping as well as an appreciation of why the skills they acquire are valid. But the accommodation provider, the one who was just about to pull their hair out, also gains.

Getting through working with the client grows the ability to have patience. As you listen to the client, you learn more about different ways of communicating. You gain strength in listening to what others have to say and how they say it. You gain an ability to listen to various forms of logic and better understand them. You learn how to talk to people from all walks of life without judging them. If you are the type of person who has a laissez faire personality and just let things pass as not worth the effort, accommodation work with those who have moderate to profound issues will develop your ability to "push back" or cut the exchangement at the appropriate time.

Just working through these types of communications will enable you to grow a thick skin and will not back down as easily when you understand what's happening. It will help you see through bluster so that you can deal with the hidden feelings of inadequacy. You will also see past the shamed excuses for bullying that attempt to guilt you into accepting that type of communication, making you feel you must have misunderstood. You develop keener critical thinking skills.

Finally, you learn when correcting and clarifying are futile and end up being counter-productive. You benefit because you are challenged to grow in your being able to deal with all people of all walks of life.


learning disability, communication, ADD, ADHD, adaptation,